If you anticipate being late, please call us as soon as possible. We observe a 5-minute grace period; if you arrive within 5 minutes of your appointment time, we may still be able to accommodate you with an abbreviated session. Arrivals beyond this window may not be accommodated, and you may be asked to reschedule. Missed appointments due to late arrival may be subject to cancellation fees as outlined above.
At Enforma, our mission is to make wellness more accessible and effective—empowering our clients to feel their best and live fully. In order to provide seamless scheduling and optimize availability for all guests, we’ve established the following Late Cancellation, No-Show, and Late Arrival policy.
Appointments may be canceled without penalty up to 24 hours prior to the scheduled start time. Any session credits used for the appointment will be automatically returned to your account. If a cancellation is made less than 24 hours before the scheduled start time, a late cancellation fee of 20% of the standard (non-member) service price will be charged to the card on file.
If you miss your scheduled appointment without notifying us in advance, a no-show fee of 30% of the standard (non-member) service cost will be charged to the card on file.
These policies apply to the following enforma services:
enforma does not offer refunds for services that have been rendered. Please reach out to our staff with any concerns regarding your experience—we are here to help.
By accessing and using the enforma website (“Site”), you acknowledge and agree that your use is entirely at your own risk. Neither enforma nor its team members, service providers, or affiliates guarantee that the Site will operate without interruption or errors. We make no assurances about the accuracy, completeness, or reliability of the content, services, or materials available on the Site, nor do we guarantee any specific results from their use. enforma does not endorse or vouch for any third parties, providers, or individuals listed or linked through our Site unless we specifically indicate such an affiliation. Listings or links are not to be considered medical referrals or endorsements. Users are encouraged to independently research and evaluate any health-related content or service providers.
All information and services on the Site are offered "as is" and "as available." enforma disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. enforma shall not be held liable for any indirect, incidental, consequential, or punitive damages—such as lost profits, lost data, or service interruptions—arising from your use of the Site or any product or service obtained through it, even if we have been advised of the possibility of such damages. Our liability, if any, is limited to the amount paid for the specific product or service giving rise to the claim. We do not warrant that the Site, its servers, or any communications from us are free of viruses or other harmful components. No statement, whether oral or written, made by Enforma or its representatives creates any warranty unless explicitly stated herein.
Messages related to your account, orders, services, appointment reminders, marketing, and promotional messages may be received. Frequency may vary.
You can cancel the SMS service at any time by texting "STOP." After you send "STOP," we will confirm your unsubscribe via SMS. After this, you will no longer receive messages from us. If you would like to opt back in, you may sign up again as you did previously.
If you are experiencing issues with the messaging program, reply with the keyword "HELP" for assistance, or contact us directly at [email protected] or +1 (310) 295-1066.
Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply for any messages sent to you from us and from you to us. Message frequency may vary. For questions about your text or data plan, please contact your wireless provider.
If you have questions regarding privacy, please review our Privacy Policy here: Privacy Policy.
